We are manufacturers of fancy and decorative lighting

Typically, it takes 2 weeks time to receive your order. We’re doing our best to deliver it promptly for you.

Please track your order at our Tracking page jagmaglights.odrtrk.live

Yes, we do ship internationally. The shipping fee may vary depending on your location.

Please make sure you tracked your order from our Tracking page. Or call us at hotline: 9667373930

Your order should arrive within the time frame of your chosen delivery method, which you can double check in your order confirmation email. For the India this is typically within 12-15 working days & for international orders it can be between 30-45 working days (this excludes weekends and public holidays). You will also receive a tracking link in this email so check this out for any delivery updates.

If the delivery time frame has passed and you’ve still not received your items, please get in touch with our Customer Service team with your order details. Please make sure to send us your order number so we can investigate your order status for you.

Please take extra care when entering your shipping instructions at checkout, once an order has been placed, we only have a short space of time in which to amend an address and sadly, if your parcel has already been dispatched, we are unable to change your shipping address for you. 

If you find that you have entered the incorrect address, please contact our Customer Service team with your order details and your correct address information. We will try to help you as much as we can! 

Once you have placed an order, you should receive an email confirmation sent to the email address you provided at checkout. If for some reason, you did not receive this email, please check your spam/junk folders. If you still cannot find this, please log into your account to check that your order was initially processed, and if you are still having problems please contact us!

If you are in the India and have not received your order within the allotted delivery time frame, please contact our Customer Service team within 21 days of the date on which you ordered the products. After this time has elapsed, Jagmag Lights reserves the right to decide whether to send our replacement item(s) for you.

For international customers, please allow up to 16 working days before contacting us regarding a missing order.

We try as hard as possible to ensure you won't receive an incorrect item, however very occasionally this may happen. If you're a Indian or International customer, please contact our Customer Service team with images of the incorrect item, where a member of our customer service team will help you further.

If you receive your order and an item is missing, please check your emails or junk emails to see if you’ve received an out of stock notice from us.

If you haven’t received this, please contact our Customer Service team with your order details so we can resolve this for you. 

Customs charges are outside of Jagmag lights’s control and are charged at the sole discretion of your local customs office. Due to this, we’re unable to cover or refund any charges you may incur.

We’re unable to predict if or when you may be charged but for more information you can always contact your local customs office.

Should you order and choose not to pay any outstanding customs or import duties on your parcel, it will be returned to us for a refund. Please note that once a return has been processed, we’re unable to stop this or have your items re-sent.

As we currently ship with Nimbuspost, they state that your courier will make three attempts to deliver your parcel or alternatively may leave your parcel in a safe place that is convenient for you to collect. If you would like to pass on a preferable delivery day, time or safe place to leave your parcel, please use the WhatsApp chat service and they’ll be happy to pass the information on to the courier.

It may not always be possible for our couriers to meet exact dates or times however we will do our best to get your parcel to you as soon as possible. If courier have attempted to deliver your parcel after three attempts this will then be sent back to us.

Pay on Delivery (POD) availability often depends on the specific location or area where the delivery is taking place.

If POD is listed as an available payment option during the checkout process, it means that the delivery service provider supports POD for your area.

Please check our return/refund/exchange policy here.

You can exchange an item with a higher-price item or the same item with a different size. See detailed policy here.

All sales on personalized products are final and cannot be returned as they’re bespoke products made to order.

Your refund will be initiated 7 days after we receive the returned parcel at our warehouse. Once the refund is processed, it may take an additional 3 business days for the amount to reflect in your original payment method, depending on your bank or payment provider.

If you do not see the refund within the expected timeframe, feel free to reach out to our support team at jagmaglights@gmail.com

Unfortunately, we do not provide prepaid labels for international orders but they can be shipped back on the customer's own accord for a refund or store credit. The shipping fee will not be refunded. Please reach out if you need help with starting this process.

Once you have placed an order with us, our team work hard to make sure we are promptly starting to pack and process your order, therefore once your order has been placed, we’re unable to amend or cancel your order, so please make sure your order is correct before the final checkout stage.

Please be assured here at Jagmag Lights we always strive to provide the highest quality products. So we can help further please send an email to jagmaglights@gmail.com including your order number and photos of the item and one of our Customer Service Team members will be happy to help.

Please note. Colour finish may vary dependant on product.

We accept payment from UPI, debit or credit cards.

Oh no! Please try an alternative payment method or contact our Customer Service team and one of our representatives will help you as soon as they can!

Firstly, please check that you’re entering the discount code exactly as it appears (case sensitive) and check that the code is still in date and has not expired. Secondly, please check the T&Cs of your code, if the item is in sale or in a certain category the discount may not be valid on this product.

If it’s still not working, please contact our Customer Service team with your discount code and we will be able to advise you further.

Some orders can be used with multiple discount codes however the majority of discounts are not for multi use. If you have any further questions, please contact our Customer Service Department

Oh no! Please try resetting your password initially. If this still doesn't work please contact our Customer Service team with your account details and we'll try and help!

Yes

If you can't remember your password, we'll need to reset that for you. Simply click here to change it.

Yes, in accordance with the new and updated data protection act we promise to keep your information private and secure.

If you would like all information regarding yourself removed from our Jagmag lights database, please contact our Customer Service team with your email address. 

Since we are selling fragile items, so we offer a warranty against both shipping damage and manufacturing defects for all our fragile items. If you receive your order and notice any damage, whether caused during shipping or due to a manufacturing defect, please notify us within 24 hours of receiving the goods. We will investigate the claim and provide a resolution, such as a replacement or refund, as appropriate.

The warranty covers defects in materials and workmanship. This includes:

- Manufacturing defects

- Faulty parts or components

- Shipping Damages

The warranty does not cover:

- Damage caused by improper use or accidents

- Normal wear and tear

- Unauthorized modifications or repairs

To claim your warranty, please follow these steps:

1. Contact Customer Service: Reach out to our customer service team within 24 hours of receiving your order. You can contact us via +919667373930, Jagmaglights@gmail.com, or [live chat].

2. Provide Details: Be prepared to provide the following information:

Your order number

A detailed description of the damage or defect

Photos of the damaged or defective item

3. Investigation: Our team will review your claim and may request additional information if needed.

4. Resolution: Once we've confirmed the validity of your claim, we will provide a resolution, such as a replacement or refund.

Please note: We may require you to return the damaged or defective item before we can process your claim. We will provide specific instructions if this is necessary.

Please consult our customer service representatives or review our warranty terms and conditions for detailed information. In some cases, we may cover the return shipping costs, while in others, we may require you to pay for it.

We recommend contacting our customer service team to get the most accurate and up-to-date information regarding shipping costs for warranty claims.

Our warranty covers parts only. If your product has a manufacturing defect or faulty component, we will provide the necessary replacement parts at no cost during the warranty period. However, the cost of labor for any repairs is not included and will be the responsibility of the customer.

If the required part or product is in stock, the typical turnaround time for warranty repairs or replacements is 3-5 business days from the date we receive the item.

However, if the part or product is out of stock, it may take up to 12-15 business days to complete the repair or replacement. We will notify you of any potential delays and provide updates on the status of your warranty claim.

Thank you for your interest in working with us! 

If you please email jagmaglights@gmail.com they'll be able to assist you further. Please note that due to the high level of contacts we receive, they will only be able to reply back to those they're interested in working with.

For all Marketing & Press queries, please email our PR team at Jagmaglights@gmail.com they'll be able to assist you further.

Please note that due to the high level of contacts we receive, our Press team will only be able to reply back to those they're interested in working with.

For all Jagmag Lights supplier enquiries, please email our Wholesale team at Jagmaglights@gmail.com they'll be able to assist you further.

Please note that due to the high level of contacts we receive, our Wholesale team will only be able to reply back to those they're interested in working with.